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Shipping & Returns

 

SHIPPING

 

We will process and ship all in-stock orders within 2-3 business days. In the event that items are backordered, we will immediately notify you of any expected delays and will ship the items as we receive them.

 

Please note that if an item is temporarily out-of-stock, items ordered together may not be shipped out on the same day. You will be alerted as soon as each item is ready to be shipped.

 

 

 

PAYMENT

 

We offer secure online ordering and accept Visa, Master Card and American Express.

 

 

 

SALES TAX

 

Sales tax is required on orders shipped within Wisconsin at the local tax rate.

 

 

 

RETURNS AND EXCHANGES

 

We hope you are completely satisfied with your Twisted Willow RootCellarShop purchase. In the case that you are unhappy with your order, we will gladly issue a store credit or exchange within 14 days of order delivery provided items are returned unused and in their original packaging.  All returns must be accompanied by a receipt or packing list. While we do provide store credits and exchanges, all items and original shipping expenses are non-refundable.

 

To return merchandise, contact twistedwillowrestaurant.com

 

Prior to shipping, please let us know which item(s) you would like to return. We will then issue a return authorization number that must be included in your return package.

 

Please note that Twisted Willow RootCellarShop is not responsible for any additional shipping costs for returns and exchanges, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Twisted Willow RootCellarShop.

 

 

 

DAMAGES

 

If you receive a damaged item, contact us immediately at twistedwillowrestaurant.com. We will happily replace any damaged items provided they are reported within 48 hours of order delivery.

 

 

 

PRIVACY POLICY

 

Protecting your private information is our priority. This Statement of Privacy governs data collection and usage and applies to Twisted Willow RootCellarShop (a subsidiary of Twisted Willow, LLC) and the twistedwillowrestaurant.com website. For the purposes of this Privacy Policy, unless otherwise noted, all references to “Twisted Willow RootCellarShop” twistedwillowrestaurant.com and Twisted Willow RootCellarShop. The Twisted Willow RootCellarShop website is a product promotion and sales site. By using the Twisted Willow RootCellarShop website, you consent to the data practices described in this statement.

 

 

 

CUSTOMER INFORMATION

 

Twisted Willow RootCellarShop collects information on our customers for the purpose of order tracking and records keeping, and to ensure we provide you with the highest quality service. This information includes: customer name, billing and credit card information, telephone number and email. We may also collect information about your computer hardware and software, including IP addresses, as a means to operate and maintain the quality of our Site’s service. Moreover, the collection of this information aids in the prevention and tracking of credit card fraud.

 

Twisted Willow RootCellarShop not collect information on your specific browsing habits, nor do we share your customer information under any circumstances.

 

 

 

SECURITY

 

When personal information is transmitted to other webSites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

 

 

 

PRIVACY

 

Twisted Willow RootCellarShop respects your right to privacy. As such, we will only disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Twisted Willow RootCellarShop or the Site; (b) protect and defend the rights or property of Twisted Willow RootCellarShop; and, (c) act under exigent circumstances to protect the personal safety of users of Twisted Willow RootCellarShop, or the public.

 

 

 

COOKIES

 

Twisted Willow RootCellarShop may use "cookies" to personalize and optimize your experience on twistedwillowrestaurant.com You may choose to accept or decline cookies by modifying your browser settings.

 

 

 

CHANGES TO THIS STATEMENT

 

Twisted Willow RootCellarShop will occasionally update this Statement of Privacy to reflect company and customer feedback. We encourage you to periodically review this Statement to be informed of how Twisted Willow RootCellarShop is protecting your information.

 

 

 

TERMS AND CONDITIONS

 

The twistedwillowrestaurant.com website (the "Site") is comprised of various web pages operated by Twisted Willow RootCellarShop ("Twisted Willow RootCellarShop"), a subsidiary of Twisted Willow, LLC. Twistedwillowrestaurant.com is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the "Terms"). Your use of twistedwillowrestaurant.com constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference. 

 

All prices listed are accurate to the best of our ability. If an item is listed incorrectly, Twisted Willow RootCellarShop reserves the right to refuse the sale and to offer the item again at the corrected price.

 

Our intent in creating Twisted Willow RootCellarShop is to source unique products that together create a curated collection representative of the Twisted Willow brand.  While we do our best to maintain a full stock of these products, limited quantities are often made and we therefore cannot guarantee endless availability. If an item selected for purchase is no longer available, we will immediately notify you of the cancellation.

 

Order confirmations and/or receipts do not constitute a contract, and we reserve the right to cancel orders at any time. Cancellations can be due to insufficient stock, incorrect listings, declined payment, suspicion of fraudulent intent, or anything else we see fit. In the event that an order is cancelled and your payment has already been authorized, we will issue a credit to your credit card account in the amount of the purchase.

 

 

 

LIABILITY DISCLAIMER

 

This Site and all content of this Site are provided “as is” without warranty or condition of any kind. Twisted Willow RootCellarShop and/or its suppliers hereby disclaim all warranties and conditions with regard to this Site, including all implied warranties or conditions of merchantability, fitness for a particular purpose, title and non-infringement.  By using this Site, you agree that your access will be subject to the terms and conditions set forth in this legal notice and that use of this Site is at your sole risk. Twisted Willow RootCellarShop shall not be liable for any damages of any kind related to your use of or inability to access this Site. If you are dissatisfied with any portion of the Site, or with any of these terms of use, your sole and exclusive remedy is to discontinue using the Site.

 

 

 

INDEMNIFICATION

 

You agree to indemnify, defend and hold Twisted Willow RootCellarShop harmless from and against any and all losses, costs, liabilities and expenses (including reasonable attorneys' fees) relating to or arising from your use of the Site.